Sun Bum offers a clear 30-day return or exchange path for eligible sun-care, lip-care, hair-care, and related purchases.
The 30-day window
Sun Bum accepts an eligible no-reason return request made within 30 days after tracking confirms receipt. Returned merchandise should be in substantially the received condition and include parts, accessories, manuals, packaging where reasonably available, and proof of purchase.
A free approved return
For every approved no-reason return, Sun Bum pays return shipping and provides a free prepaid label or an equivalent no-cost return method. Customers should wait for authorization and routing instructions before sending merchandise.
Damaged, defective, wrong, or incomplete
When an item is damaged, defective, different from what was ordered, sent in error, or missing a part, the customer should promptly send the order number and useful photos or details. Sun Bum pays the return cost and provides an appropriate refund, replacement, or exchange.
Cancel before shipment
The customer may ask Sun Bum to cancel before dispatch. The request should be made quickly because fulfilment can move fast and cannot always be interrupted. After shipment, the customer follows this return process.
Exchange pathway
Sun Bum supports exchanges during the same 30-day period. Approval includes a prepaid return method. The requested replacement depends on available stock; if it is unavailable, Sun Bum will offer another eligible remedy, including refund to the original payment method.
Inspection and refund delivery
After Sun Bum receives and inspects the item, the customer is told whether the refund is approved. Approved funds go to the original payment method. After issuance, a bank or card provider ordinarily takes 5–10 business days to display the credit.
No restocking charge
Sun Bum does not charge a restocking fee for an approved return or exchange. The prepaid method also means the customer does not pay approved return postage.
Ordinary-return exceptions
Custom or personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are outside ordinary no-reason returns. This exception never reduces the customer’s remedy for damage, defect, incorrect shipment, or missing parts. The related Sun Bum workflow uses this standard consistently.
Start a return with these details
Merchant: Sun Bum
Contact email: Support@Sunbaw.top
Telephone: (267) 248-6901
Physical address: 78 Byers St, Springfield MA 01105, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Sun Bum about an order, include the order number so the team can locate the relevant record.