Use these verified channels to ask Sun Bum about sun care, an order, tracking, a return, or a privacy choice.
Email the service team
The published email address for Sun Bum is Support@Sunbaw.top. Include an order number, when relevant, and describe the requested outcome.
Support schedule
Sun Bum customer service operates Monday to Friday, 9:00 AM–5:00 PM (America/New_York time). A message received outside that schedule is reviewed on the next business day.
Information that helps
- Provide Sun Bum with the order number and the name or email used at checkout.
- Identify the product and explain the concern clearly. This point governs the relevant stage of an eligible order with Sun Bum.
- Attach useful photos when reporting damage, defect, a wrong item, or missing parts. Sun Bum keeps this commitment consistent across the current product range.
- Use the subject “Do Not Sell or Share” for a California sale-or-sharing opt-out request. The store record for Sun Bum reflects the same requirement.
Telephone support
The telephone number for Sun Bum is (267) 248-6901.
Physical business address
Sun Bum is located at 78 Byers St, Springfield MA 01105, United States. Approved returns must follow the prepaid-label instructions issued by customer service; merchandise should not be sent without authorization.
Handling a request
Sun Bum aims to provide a useful response as soon as reasonably possible. Identity may be verified before account-specific data, payment details, or privacy information is disclosed.
Official contact summary
Merchant: Sun Bum
Contact email: Support@Sunbaw.top
Telephone: (267) 248-6901
Physical address: 78 Byers St, Springfield MA 01105, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Sun Bum about an order, include the order number so the team can locate the relevant record.