This page answers common questions about shopping for sun and hair care through Sun Bum.
Which cards can I use?
Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are supported. Sun Bum charges in USD, and checkout displays the methods currently available.
What is the ordering process?
Select a product and options, add the item to the cart, review the delivery and billing entries, then authorize payment. Sun Bum sends confirmation after the order is successfully submitted.
Is tracking included?
Yes. Sun Bum sends a tracking number in the shipping confirmation. The first carrier update may take a short time to appear.
What does processing time mean?
For Sun Bum, processing covers verification, picking, packing, and carrier preparation. It normally takes 1–2 business days and does not include transit.
How long do I have to return an item?
An eligible no-reason return may be requested within 30 days after delivery. Sun Bum pays the approved return cost and supplies a free prepaid label or equivalent no-cost method.
What if the order is damaged, defective, wrong, or incomplete?
Send Sun Bum the order number plus useful details or photos. The store pays approved return shipping and supplies an appropriate remedy; ordinary exclusions do not remove these rights.
May I cancel?
A cancellation can be requested before dispatch. Contact Sun Bum quickly because fulfilment may prevent a stop; after shipment, follow the return procedure.
Can I exchange merchandise?
Yes. Sun Bum considers eligible exchange requests during the same 30-day period. The replacement depends on stock, and approved return shipping is prepaid.
What is the daily cut-off?
Orders received by 5:00 PM (America/New_York time) may start processing that business day. Later, weekend, and applicable-holiday orders begin on the next business day. The store record for Sun Bum reflects the same requirement.
Will a restocking fee be charged?
No. Sun Bum charges no restocking fee on an approved return or exchange.
How do I reach customer service?
Email Support@Sunbaw.top or call (267) 248-6901. Sun Bum is available Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
Where does my refund go?
After receipt and inspection, Sun Bum sends an approved refund to the original payment method. Banks and card issuers usually need 5–10 business days after issuance to post it.
How long is transit?
After dispatch, standard carrier transit normally takes 4–6 business days. Sun Bum serves only United States addresses and standard shipping is free without a minimum.
Need help after reading?
Merchant: Sun Bum
Contact email: Support@Sunbaw.top
Telephone: (267) 248-6901
Physical address: 78 Byers St, Springfield MA 01105, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
When contacting Sun Bum about an order, include the order number so the team can locate the relevant record.